At Prime Real Estate, we are dedicated to setting a new level of customer service that can’t be achieved with any other real estate agency – we call it Prime Service!
With remarkable people and unparalleled service, our aim is to achieve results that exceed all expectations every time…but don’t just take our word for it!
Feel free to take a look at just a small selection of our clients’ testimonials…
After a rental disaster, we thankfully enlisted the services of Prime Real Estate. For the past 4 years Gina and her very capable team have managed our property with such care and professionalism. Their selection process has been second to none and we have continued to have wonderful tenants in rental property. Although we live interstate we have never had any concerns that our home would not be well cared for. We have had the luxury of setting and forgetting! Thanks again Gina and Orest! Lindsay and Amber
Dear Gina & Orest, Thank you very much for your attentive nature and incredible helpfulness throughout the process of buying our home. Many thanks, Lauren, Dave & Paige
I originally met Gina when I purchased a Newtown property from her some 8 years ago. Whilst I was the purchaser and not the seller, the experience was extremely helpful to me, including ongoing advice. There was never a phone message or email not returned promptly. Due to this, I then asked Prime to manage the property, which has now been 8 years. Their vetting of incoming tenants is amazingly thorough, and efficient, which has created longevity with tenants. At times when tenants have vacated, the amount of documentation and photographs are so well detailed. Inspections are thorough , tenant advice on maintenance is dealt with urgently , some with or without quotes, of which I am always given an option. Every invoice for work is always presented to me for sign off. Impressive. My second property in Newtown, has also been managed by Prime for over 6 years. The service on going on both is amazing. Other experiences with agents I have for Melbourne properties are average. Failure to report maintenance issues, but even if advised, failure to report outcomes or invoice values. I only see values on end of month statements, without any detail . Over the years Gina has given me great advice re the market and also with real estate law. Overall the Prime team headed up by Gina and Orest is the most professional I have ever dealt with along with their friendly nature, and I highly recommended Prime over and above others in Geelong. Regards Paul
Dear Gina & Orest, We would like to take this opportunity to thank you so much for your assistance & personal touch by looking after our Investment property initially through your Property Management department & finally the recent sale of the property. After my initial contact with Prime Real Estate, I felt confident that I had found a company which could be trusted. A family business which actually cared about their clients & I felt an instant rapport had been established from day one. Our overall experience with Prime Real Estate has been first rate. We can’t thank you enough for all your help & assistance. Nothing was ever too much trouble for you & you treated us as though we were part of your extended family. We would not hesitate engaging Prime Real Estate again in the future & would highly recommend your company to anybody who is looking for either a Property Manager or Sales Agent. We wish you & your staff all the very best for the future. Julie and Adrian
My wife and I rented a property through Prime Real Estate in 2011 and so when it came time to place our own investment in the hands of a property manager we had no hesitations in trusting the Prime RE team. We now have several properties managed by Gina, Orest and the team and we could not be happier with their professionalism and the level of service that they provide. I would advise anyone with an investment property in the Geelong area to go see the Prime RE team as they will exceed your expectations and make the process of being a landlord so very easy. Thank you to you all, for your hard work!!
Dear Gina and Orest, We would like to take this opportunity to express our appreciation for your courteous and professional yet down to earth service which resulted in the sale of our property in Leopold. We especially appreciated your infectious enthusiasm, attention to detail and excellent communication during the entire process. You were absolutely tireless in your efforts. It is quite easy to see that you take pride in delivering exceptional customer service, and for that we thank you and your team sincerely. We found the entire process a very positive experience. We wish you all the very best in the future and be rest assured that we will offer great feedback to family/friends and acquaintances and hope that they too will choose Prime Real Estate for their buying/selling needs.
Having already purchased my investment property through your agency four years ago and having had your agency manage the rental of that property since then, I already knew how lovely and friendly you and your associates were and how easy you are to deal with.... Thank you also to the rest of your team Gina. Orest and Suzi have been so friendly and helpful and of course I will have ongoing contact with Suzi in the management of my investment unit. You were all so lovely to deal with and I will certainly recommend your agency to anybody I know who wishes to sell or purchase real estate and also for property management. Thank you most sincerely.